Free Shipping on $30 or more, Applied at Checkout!!

Fountain Beauty

SHIPPING & RETURNS POLICY

SHIPPING TIMES

We offer fast delivery across the United States, with a 2-5 day order processing window. After processing, products are typically delivered within 7 to 14 business days. Please note that we may not be able to ship to certain locations; if this applies to your address, we will reach out to you directly. Shipping times may vary depending on your location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 7-14 Business days
Canada, 14-25 Business days
   
   

Max Delivery Time – 2 to 4 weeks.

*FAST SHIPPING orders normally take 3-14 Business Days after the order had been processed.

TRACKING INFORMATION

You will receive an email with a tracking number once your order has shipped. Please note that sometimes, due to free shipping options, tracking may not be available. Additionally, items in the same order may be shipped separately, even if combined shipping was selected. If you have any questions, feel free to contact us, and we’ll do our best to assist you.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or return for ordered products if:

 

  • You do not receive the item within the guaranteed time (2 – 4 weeks not including 2-5 day processing)
  • You receive the wrong item
  • You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do NOT issue refunds if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

 

*You can submit refund requests within 15 days after the guaranteed period for delivery (4 weeks) has expired. You can do it by sending a message on Contact Us page.